Objective
To provide high quality legal advice, assistance and advocacy for clients of the firm and
contribute to maintaining high standards of client care. To qualify as a solicitor.
Responsible to
- The Partners
Key Tasks
- Triaging calls from clients
- Ensuring leads are assigned and followed up.
- Ensuring client calls are transferred or returned.
- Liaising with staff in all offices
- Monitoring Oxford lead generation enquiries
- Calling clients in court the following week to inform them of case information
- Checking Oxford private cases to ensure sufficient funds on account on the client files per month
- PA to Partner Suezanne King – assisting with organising enquiries, sending out payment links, and marketing campaign support
- Monitoring Google reviews and updating the partners monthly
- Sending out engagement letters on the Partner’s cases
- Ensuring Kidlington office is kept tidy, stationery well stocked
- Check post daily
- Checking Summertown office is monitored
- In charge of out of hours phone rotas for Oxford team
- In charge or organising an article writing rota for all Fee earners
- Ensuring file management is in accordance with Quality Procedures Manual, LAA Contract, CQS and Lexcel requirements.
- Reception duties
- Liaising with clients in person and by telephone in a professional and friendly manner in keeping with the firm’s standards for client care
- Liaising with others by telephone
- Arranging mail despatch by post, hand or Document Exchange
- Preparation of correspondence and documents through audio typing and word processing
- Maintaining up to date time records as appropriate.
- Maintaining diaries and making appointments when required.
- Photocopying as required.
- Ensure the confidentiality of all the firm’s and clients’ documentation and information
- Consumables ordering
- Daily filing including file opening, closing, storage and retrieval of client files
- Contributing to maintaining a safe and healthy working environment.
- Contributing to maintaining and improving office procedures.
- Ensuring compliance with Equality and Diversity Policy.
- Any other duties which from time to time are required by the firm.
Person Specification
Essential Skills & Experience
- Confident on the phone
- Organised
- Good Microsoft skills and quick to pick up new software
- Experience of working in a legal practice
- Team player
- Personable manner
- Ability to deal with potentially difficult and demanding clients
- Reliability
- Trustworthy
- Able to work under pressure with minimal supervision
- Computer literate
- Self-motivated
Desirable Skills & Experience
- Previous experience in a legal office
- Empathy
- Negotiation skills
Salary
£25,000 – £30,000 depending on experience
If you are interested in this position please email you are interested in a position please email your cover letter and CV to info@smqlegal.co.uk with the position title in the subject line.